Job Description
IMMEDIATE HIRING NEED!!
Swoon is actively seeking a Warehouse Associate to join the team!
What else should you know?
- On-Site Role – Antioch, TN 37013
- 1-month contract
- Hourly Rate - $18-$20 an hour
- Hours are Monday – Saturday 7:30 a.m. – 4:00 p.m. with some overtime as needed
- Must be a US Citizen or Permanent Resident – C2C and Sponsorship are NOT available
What will your day-to-day look like?
- Receive and triage returned caption phones in the Antioch, TN warehouse, performing detailed cosmetic inspections and grading (refurbish vs. e-waste) based on company asset standards and customer needs.
- Conduct comprehensive functional testing (audio quality, connectivity, OS performance, feature validation) to ensure all devices meet ETN (Equivalent to New) criteria before release to customers.
- Perform reverse engineering and device teardown, disassembling returned units to analyze manufacturing defects, hardware failures, and reported field issues.
- Document and communicate detailed findings to Engineering and Development teams, including bug reports, captioning issues, hardware defects, and recurring system trends.
- Validate and process RMA cases, ensuring minimum triage requirements are met and coordinating with Support and Customer Experience teams to resolve blockers.
- Maintain availability of tested components (handsets, power adapters, cords, stands) within Finished Goods Inventory (FGI) to fulfill refurbishment and customer replacement needs.
- Collaborate cross-functionally with Engineering, Logistics, Support, and Management to escalate issues, recommend process improvements, monitor unusual account activity, and adapt quickly to shifting operational priorities in a fast-paced environment.
What’s required?
- Ability to sit, stand, and walk for extended periods (up to 98% of the workday) within a warehouse and testing environment, including frequent transitions between workstation, inventory areas, and inspection stations.
- Continuous keyboarding and device interaction (up to 100% of the workday) while documenting findings, updating RMAs, compiling reports, and navigating testing software and MS Office tools.
- Sustained close visual focus (100%) when inspecting cosmetic defects, reviewing device screens (phones, tablets, monitors), identifying minor hardware damage, and validating on-screen OS functionality.
- Manual dexterity and fine motor skills to handle small electronic components (handsets, cords, adapters), perform device disassembly/reassembly, connect peripherals, and manipulate networking equipment safely.
- Ability to lift and move boxes up to 10 lbs, including returned phone shipments, accessories, and warehouse inventory items as part of daily intake and grading processes.
- Comfort working in a warehouse operations setting, adhering to sanitation, safety, and handling guidelines when refurbishing and preparing devices for redistribution to customers.
- Capacity to maintain physical stamina and attention to detail in a fast-paced environment, balancing repetitive inspection/testing tasks with shifting priorities and minimal supervision.
What else should you know?
- On-Site Role – Antioch, TN 37013
- 1-month contract
- Hourly Rate - $18-$20 an hour
- Hours are Monday – Saturday 7:30 a.m. – 4:00 p.m. with some overtime as needed
- Must be a US Citizen or Permanent Resident – C2C and Sponsorship are NOT available
What’s Next?
Apply Now!
Job Tags
Hourly pay, Permanent employment, Contract work, Immediate start, Shift work