Job Description

About the Role

We’re seeking a detail‑oriented Technical Writer to support internal operations and product documentation for a growing organization in the employee engagement and recognition space. This role focuses heavily on process documentation , UX‑friendly content , and creating clarity across internal teams and end users.

You’ll partner with product, operations, and subject matter experts to turn complex workflows into clear, organized, and user‑focused documentation that improves efficiency, consistency, and overall user experience.

Responsibilities

• Develop, write, and maintain high‑quality documentation including SOPs, policies, process maps, product guides, knowledge‑base articles, and internal resources.
• Translate complex technical or operational processes into simple, easy‑to‑follow content.
• Work closely with SMEs, UX teams, and internal stakeholders to gather information and ensure accuracy and alignment.
• Analyze workflows to identify gaps and propose improvements for clearer, more intuitive user experiences.
• Create job aids, visual diagrams, screenshots, and other assets to improve comprehension.
• Maintain and organize documentation libraries with proper version control.
• Ensure content aligns with brand, compliance, and documentation standards.

Qualifications

• 3-5 years of experience as a Technical Writer or similar role.
• Strong expertise in process documentation and workflow mapping.
• Experience supporting or collaborating with UX teams to enhance content usability.
• Ability to partner with technical and non‑technical teams to gather requirements.
• Excellent writing, editing, and communication skills.
• Proficiency with documentation and productivity tools (Google Workspace, Microsoft Office, SharePoint, etc.).
• Experience with tools like Asana, Adobe Suite, or UX writing best practices is a plus.

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