Job Description

Technical Writer – Operational Process & Governance Documentation

Irving, TX

CornerStone Technology Talent Services (TTS)

CornerStone Technology Talent Services (TTS) is seeking a senior-level Technical Writer in Irving, TX who specializes in documenting operational processes, governance frameworks, and cross-functional business workflows within complex organizations.

This is not a general content-writing role. We are looking for a structured, analytical professional who understands how business operations function at scale and can translate that complexity into clear, standardized, enterprise-grade documentation.

Key Responsibilities

• Operational Process Documentation
• Document end-to-end workflows across business functions such as HR, Legal, Administration, Financial Operations, and Corporate Services.
• Break down complex operational processes into logical, structured documentation.
• Capture governance models, approval chains, compliance checkpoints, and decision matrices.
• Convert institutional knowledge into formalized, repeatable operational playbooks.
• Workflow Modeling and Visual Documentation
• Develop professional process maps, swimlane diagrams, and data flow diagrams using MS Visio.
• Illustrate interdepartmental dependencies, handoffs, and escalation paths.
• Visually represent governance and oversight structures with clarity and precision.
• Advanced MS Word Documentation
• Build complex, structured documents using advanced MS Word capabilities including styles, formatting hierarchies, cross-references, dynamic tables of contents, indexing, and version control best practices.
• Ensure documentation consistency, clarity, and scalability across departments.

Business Liaison Responsibilities

• Conduct structured stakeholder interviews to extract accurate and complete process details.
• Ask targeted, analytical questions to uncover operational gaps and clarify execution steps.
• Serve as a bridge between business units and leadership teams.
• Translate fragmented or informal workflows into cohesive documentation frameworks.

Qualifications

• Demonstrated experience documenting operational workflows, SOPs, or governance procedures.
• Advanced proficiency in MS Visio, including process mapping and data flow modeling.
• Advanced proficiency in MS Word, including structured document development.
• Strong analytical thinking with the ability to deconstruct ambiguous processes.
• Excellent collaboration and communication skills.
• Ability to work calmly and professionally in a busy, cross-functional environment.
• Writing samples of operational guides or process documentation are required.
• Preferred Experience
• Experience documenting processes in finance operations, including retirement or benefits administration.
• HR, Legal, or Corporate Administration documentation experience.
• Exposure to compliance-driven or regulated environments.
• Experience working within enterprise-scale organizations.
• Ideal Candidate Profile
• You approach documentation as operational infrastructure, not just written content.
• You are process-oriented, detail-focused, and business-minded.
• You are comfortable engaging senior stakeholders and navigating complex organizational structures.
• You bring structure to ambiguity and create documentation that is practical, executable, and sustainable.

CornerStone Technology Talent Services partners with enterprise organizations to deliver high-impact technology and operational professionals. We understand how governance, compliance, and operational design intersect, and we align experienced professionals with environments where their expertise creates measurable value.

To apply, email your resume and writing samples to:

JohnB@CornerStoneStaffing.com

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