Job Description

Immediate need for a talented Senior Experience Design Researcher I. This is a 10+ Month contract opportunity with long-term potential and is located in Charlotte, NC (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 26-04490

Pay Range: $67 - $68.06/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Lead research activities for a group of Agile teams, identifying opportunities, prioritizing efforts according to business value, educating teams on value, and measuring business outcomes.
• Develop/measure Experience Design key performance indicators that correlate with business revenue and financial key performance indicators.
• Scientifically conduct user research studies to provide measurements of value to the client that can be used to refine product strategies and that identifies client needs, met and unmet by current products.
• Plan and conduct user research using techniques such as usability testing, remote moderated and unmoderated studies, performance benchmarks, competitive benchmarks, structured surveys, user interviews, focus groups, ethnographic research, contextual inquiry, opinion benchmarks, longitudinal studies, diary studies, concept testing, card sorting and tree testing.
• Analyze research data scientifically using the appropriate statistical analysis, comment analysis, and other quantitative and qualitative data analysis techniques. Summarize research findings for project teams by creating usability problem lists, user requirements, and personas, scenarios, and presentations.

Key Requirements and Technology Experience:

• Key skills; "Researcher”, “UX Designing”, “internal client facing”
• BS with 6 years or MS degree with 3 years' experience in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, HCI, Human Factors, other related field or equivalent work experience.
• Minimum of 2-3 years of experience in the role of an experience design researcher
• Strong knowledge of research techniques and the understanding of when to use what technique to ensure validity of data collected when conducting research with human participants. Extensive knowledge of experimental design to ensure bias is not introduced in the conducting of user research.
• Track record of conducting research complex projects and delivering transformative insights. Experience representing and evangelizing user research to business partners.
• Excellent leadership, communication, collaboration, and presentation skills.
• Advanced degree (MS or PhD) in UX, Interaction Design, Human-Computer Interaction, Psychology, Sociology, UX, HCI, Human Factors, or related field. Experience in agile development.
• Strong background in the statistical analysis of results generated through research with humans, utilizing parametric and nonparametric statistics and statistical analysis software such as SPSS or SAS. Experience with management of large datasets
• Experience using a remote usability platforms such as UserZoom, UserTesting.com or others.
• Background in Cognitive/Applied/Experimental Psychology, or Behavioral Economics.
• Banking or financial services experience.

Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration

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