Job Description
Job Summary
The Lead Business Systems Analyst plays a critical role within the Information Technology Project Management Office. This role leads complex system analysis efforts, translating business needs into scalable solutions and drives consistency, governance, and best practices across projects. This role will partner closely with business users to support applications, improve processes, and enable data-driving decision making.
Essential Functions
- Manage business requests for new initiatives involving our collaboration platforms
- Create documentation, including but not limited to project charters, use cases, business requirements documents, and budgets
- Work with various IT teams to determine the best solutions for business user requirements
- Validate solutions being developed in our collaboration platforms
- Coordinate both internal testing and end user testing
- May create end user training guides
- Provide support and performing day-to-day administrative tasks, including:
- Meet with business users to gather, clarify and validate requirements in discovery sessions.
- Process mapping creating “As-Is” and “To-Be” process flows.
- Bridge business needs and project execution, focusing on requirements, process improvement, and data analysis to ensure projects align with strategic goals.
- Verify issues are resolved and facilitate business validation of completed changes, update all impacted documentation
- Since we are a publicly traded company, we must be mindful of SOX governance. You will need to adhere to all policies and procedures regarding computer usage, Change Management and Source Code Control.
Qualifications
- Bachelors Degree or equivalent experience in Computer Science, Information Systems, or commensurate experience required.
- 7+ years of related experience as Business Analyst supporting enterprise IT initiatives, PMO-led programs, or large cross-functional projects.
- SDLC Methodologies - Strong understanding of SDLC methodologies (Agile, Waterfall, Hybrid) and ability to adapt analysis techniques accordingly.
- Workshop Facilitation - Ability to facilitate workshops, stakeholder interviews, and working sessions to drive alignment and consensus.
- Information Architecture: Experience with information architecture and content lifecycle management.
- Communication Skills: Strong verbal and written communication skills, with the ability to effectively communicate across all layers of the organization.
- Analytical Skills: Strong analytical skills, solid understanding of IT technical issues, and aptitude for analytical problem-solving.
- Organizational Skills: Excellent organizational skills focusing on controls, processes, and procedures.
- Travel: Minimal travel is required.
- Business Acumen: Ability to grasp and comprehend business functions and their implications on IT projects.
- Maintain and update project documentation, including requirements, process flows, and system specifications
- Track and manage action items, risks, issues, and dependencies across active projects
- Prepare agendas, materials, and notes for project meetings, workshops, and steering committees
- Maintain project plans, timelines, and status updates in PMO tools (e.g., ServiceNow, MS Project, Smartsheet, Jira)
- Coordinate and support testing activities, including test scripts, defect tracking, and UAT sign-off
- Track project milestones and deliverables to ensure alignment with approved scope and timelines
- Maintain system and project metadata for reporting, audits, and executive reviews
- Support change management activities, including documentation, communications, and training coordination
- Assist with vendor coordination, meeting scheduling, and follow-ups as needed
- Maintain standardized templates, artifacts, and PMO best practices
- Ensure documentation and artifacts are audit-ready and stored in approved repositories
- Support release planning and post-implementation validation activities
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