Job Description

Join Our Team at Orthopedic Associates of Lancaster (OAL)

At Orthopedic Associates of Lancaster (OAL), we’re more than just a medical practice—we’re a trusted part of the community. For generations, families across Central Pennsylvania have turned to us for expert orthopedic care delivered with compassion, innovation, and integrity.

With five convenient locations—Lancaster, Willow Street, Manheim (at the Spooky Nook Sports Complex), Lebanon, and Ephrata—OAL offers a dynamic and patient-centered work environment. We’re proud to be consistently recognized for our cutting-edge technology, advanced procedures, and warm, professional staff. Our team includes not only leading orthopedic physicians and surgeons but also dedicated professionals across clinical and administrative roles who make exceptional care possible every day.

OAL is privately owned by our surgeons and supported by a team of 400+ employees who share a commitment to excellence. At our Lancaster and Lebanon campuses, we operate our own outpatient orthopedic surgery center—NPSC—where we perform a wide range of surgeries, including total joint replacements, using the most advanced techniques available.

When you join OAL, you're joining a respected organization where your work makes a difference. Whether you’re clinical, clerical, or somewhere in between, we offer a culture of collaboration, opportunity, and purpose—all in service of helping people live stronger, healthier lives.

Job Summary:

The Revenue Cycle Manager manages all functions of the organization’s billing and revenue cycle to maximize cash flow while maintaining and improving internal and external customer relations. In conjunction with agency and employed staff, the revenue cycle manager will contribute to the day-to-day operations on all issues related to the revenue cycle function, provide analysis, create written processes, and train others in implementing a cross functional revenue cycle team. This is inclusive of all outpatient ambulatory practices (Physician, Therapy, Imaging and Urgent Care).

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Plans and directs registration, patient insurance, billing and collections, and data processing to ensure accurate patient billing and efficient account collection.
• Manages internal and external coding services maintaining accurate and timely coding and coding compliance.
• Manages internal and external authorization services ensuring all services requiring prior authorization receive appropriate prior authorization prior to treatment.
• Analyze accounts receivable reports and collection efforts by internal and external staff. Reviews current status of insurance accounts to identify and resolve billing and processing problems in a timely manner.
• Oversight of OAL Workers Compensation team members to ensure timely verification, registration, and resolution of workers compensation accounts.
• Reviews current status of patient accounts to ensure the patient billing cycle is functioning as intended, all patient billing options are presented to our patients needing assistance, and all delinquent accounts are transferred to a collection agency in a timely manner when unpaid.
• Reconcile all sources of payments between OAL financial institutions and our EMR/Practice management systems along with OAL payor contracts.
• Deliver monthly reports on revenue cycle related responsibilities to revenue cycle staff and senior leadership.
• Other duties as assigned.

Required Qualifications:

• Minimum of (3) years of experience in either healthcare or medical billing with a similar amount of experience working with an EMR and/or practice management system.
• Minimum of (1) year of experience in a management role.
• Minimum of (1) year of experience with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications.
• High School Diploma/GED is required.

Preferred Qualifications:

• Bachelor’s Degree in Business, Healthcare Administration or Healthcare equivalent.
• Three (3) or more years of supervisory/management experience.
• Working knowledge of regulatory requirements pertaining to health care operations and their impact on operations.
• Working knowledge with EPIC.
• Knowledge of professional fee billing, reimbursement and third-party payer regulation including medical terminology, ICD-10, and CPT coding.
• Experience with the physician credentialing process.
• Strong problem-solving skills and ability to make timely decisions.

Our Commitment to Inclusivity:

At OAL and its affiliated organizations, we are dedicated to fostering an inclusive workplace environment. Discrimination against qualified individuals based on protected veteran status, disability, race, color, religion, sex, national origin, sexual orientation/gender identity, or any other legally protected category is strictly prohibited by applicable federal, state, or local laws. We actively engage in affirmative action initiatives to recruit, hire, and promote individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status, or disability.

Equal Employment Opportunity (EEO) Compliance:

We are committed to ensuring accessibility for all users on our website. If you encounter any accessibility issues or require assistance with the application process, please contact our Human Resources department at HR@fixbones.com.

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