Job Description

Receptionist (Director of Experience)

Location: Washington, D.C. (On-Site)

Full-Time, with flexibility during peak periods and official events.

Retained Search by Redda Group

Are you a poised, multilingual professional who understands that reception is diplomacy in action?

We are seeking a polished, service-driven Receptionist (Director of Experience) to serve as the face, voice, and emotional gateway of a diplomatic mission in Washington, D.C. This is not a clerical role — it is a high-visibility position that carries reputational weight and requires cultural intelligence, precision, and diplomatic composure.

Every visitor interaction — whether with government officials, dignitaries, citizens, diaspora members, or internal colleagues — shapes perception. This role ensures that perception reflects excellence.

The Opportunity

This position sits at the intersection of hospitality, protocol, and operational discipline. The ideal candidate is relentlessly service-oriented, impeccably bilingual in French and English , and ideally fluent in Fon and/or Gun.

You will:

• Serve as the first point of contact for all visitors
• Deliver polished bilingual greetings and phone protocol
• Manage visitor sign-in, ID verification, and security procedures
• Coordinate appointments and route inquiries with accuracy
• Draft and respond to correspondence in flawless written French
• Maintain a dignified, orderly, and welcoming front-of-house environment
• Handle sensitive situations with discretion and emotional intelligence

Qualifications

Experience

• 3–7+ years in reception, hospitality, embassy, consular, or diplomatic environments
• Experience serving multicultural and international populations
• Experience handling confidential documentation preferred

Language (Essential)

• Fluency in French (spoken and written)
• Fluent English (spoken and written)
• Strong preference for Fon and/or Goun dialect proficiency

Skills & Attributes

• Exceptional verbal presence and warmth
• Impeccable written French grammar and tone
• Strong organizational skills and attention to detail
• High emotional intelligence
• Ability to multitask under pressure without sacrificing professionalism
• Discreet, reliable, and ethically grounded
• Deep pride in cultural representation

Ideal Candidate Snapshot

A culturally intelligent professional who understands that the front desk is more than a desk — it is a daily act of diplomacy. You radiate warmth without losing precision. You speak with clarity, move with confidence, and serve with pride.

How to Apply

If you meet the language requirements and thrive in high-standard, high-visibility environments, please apply directly via LinkedIn or send your resume to blanche@reddagroup.com for confidential consideration.

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