Job Description

Since 1931, Altra Federal Credit Union has been committed to helping our members live their best lives. As we celebrate our 95th anniversary, we continue to grow and innovate while staying true to our member-first philosophy, strong community focus, and commitment to exceptional service. With team members located across multiple states, Altra combines the personal service of a credit union with forward-thinking technology and operational excellence.

Our Real Estate Department plays a critical role in helping members achieve homeownership and manage their mortgage lending needs. Behind every successful mortgage transaction is a network of technology platforms, system integrations, and operational processes that enable our lending teams to provide seamless member experiences. The Real Estate Systems Support position serves as the technology liaison for the Real Estate Department, supporting key mortgage systems while ensuring users have the tools, access, and support they need to serve members effectively.

The Real Estate Systems Support is responsible for supporting and maintaining technology systems utilized within Altra's Real Estate Department. This position serves as the primary point of contact for mortgage system administration, user support, access management, troubleshooting, testing, and process improvement initiatives. The role works closely with Real Estate Lending, Information Technology, vendors, and internal stakeholders to ensure systems are operating efficiently and supporting a positive member and employee experience.

Key Responsibilities

• Serve as the primary support resource for Real Estate lending systems and applications.
• Troubleshoot system issues, investigate root causes, and coordinate solutions with support teams.
• Partner with different business units to support system updates, upgrades, integrations, and enhancements.
• Create and maintain system documentation, procedures, and training materials.
• Assist with testing and implementation of new technologies, workflows, and system enhancements.
• Monitor application performance and identify opportunities to improve efficiency and user experience.
• Provide end-user training and ongoing support to Real Estate team members.
• Support compliance and information security requirements as related to mortgage lending systems.
• Analyze processes and recommend solutions that increase productivity.
• Assist with reporting, data validation, and conduct system audits.
• Maintain knowledge of mortgage lending operations, industry regulations, and system functionality.

Qualifications

• High School diploma (or equivalent) required.
• Associates degree (or higher) in Business Administration, Information Technology, Mortgage Lending or related field is preferred.
• 3+ years of experience with mortgage or general lending, secondary market, private investor and government loan program guidelines, system administration, business analysis or project management is required.
• Knowledge of mortgage lending processes and workflows preferred.

Skills & Abilities

• Strong technical aptitude and troubleshooting abilities.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to data accuracy.
• Ability to manage multiple priorities while meeting deadlines.
• Advanced knowledge of Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, Access and Copilot.
• Bilingual (English / Spanish) skills are strongly encouraged to support and better serve our diverse membership.

Availability

• This position is full-time, 40- hours a week, Monday through Friday, on rotating schedules within the department between the operating hours of 7:30 a.m. to 5:30 p.m.
• Flexibility within the posted hours will be required, but only as needed.

Work Environment

• This position is located at Altra’s Operations Center in Onalaska, WI
• However, work from home / remote opportunities can be considered for those candidates who live within Altra’s approved remote states: CO, FL, GA, IA, MI, MN, NJ, NC, TN, TX, and WI.
• The department holds in-person meetings a few times per year, and this position is expected to attend.

Pay & Benefits

• Offering competitive hourly pay of $28.00+ per hour, commensurate with experience and qualifications.
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing a language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% employer-matched 401(k) + additional 3% employer contribution.
• Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

At Altra Federal Credit Union , you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you’ll not only gain the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.

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