Job Description

Position: Property Management Administrative Assistant

Experience Required: Handling phone calls, emails and resolving tenant issues. Property Management environment experience a plus.

Compensation: $20 an hour

Hours: 30 to 40 hours per week. Flexible schedule required.

The Property Management Administrative Assistant will be responsible, but not limited to, supporting the office staff and assisting with the day-to-day operation of the management office. The role involves a blend of administrative tasks, sales, customer service and communication. The ideal candidate should have experience with property management software and should be comfortable handling phone calls, emails and resident inquiries.

Key Responsibilities:

· Respond to incoming calls and emails from prospective and current residents

· Assist with weekly comps and updating the weekly spreadsheet

· Schedule and conduct property tours with prospective tenants as needed

· Assist with lease applications and the leasing process as needed

· Maintain accurate resident records and update the leasing database

· Resolve resident issues and escalate as necessary to management

· Ensure all leasing paperwork is processed and filed properly

· Put together move-ins and move-outs files

· Switch keys on vacant units to the master key and take move-out photos of the units

· Upload photos to AppFolio

· Pull keys by weekly for pest control (sign out and sign in keys)

· Prepare/distribute maintenance notices

· Send eviction files to the attorney

· Assist with marketing and the advertising of available units

· Handle administrative duties relating to leasing and property management operations

Qualifications:

· 1 to 2 years of experience in Leasing and/or an administrative role

· Strong communication and customer service skills

· Exceptional communication skills with attention to detail

· Available to multitask and manage multiple priorities

· Comfortable with technology and office software

· Ability to work well both independently and as part of a team

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