Job Description

Our client, a respected and fast-expanding provider of residential cleaning and maid services across Pittsburgh, Allegheny County, and nearby areas, is looking to appoint an experienced Operations Manager to play a central role in the next phase of its growth.

This newly established position offers an excellent opportunity for a capable, hands-on leader to make a real impact, take ownership of day-to-day operations, and develop with the business as it continues to scale within the home services sector. This role is well suited to someone who enjoys being actively involved in the field, performs well in a dynamic, fast-moving environment, and brings strong operational experience from the residential cleaning industry.

Job Description

• Oversee, inspire, and manage a team of residential cleaning staff, promoting a strong culture of performance, responsibility, and teamwork
• Act as the main escalation point for more complex client concerns and internal staff matters, ensuring issues are resolved efficiently and professionally
• Manage the end-to-end hiring and onboarding process, including candidate sourcing, interviewing, training, and successful integration into the business
• Provide regular operational and performance reporting to the business owners, with updates linked to key business metrics
• Create, implement, and uphold Standard Operating Procedures (SOPs), while carrying out routine field inspections to ensure consistently high service standards
• Plan and refine daily schedules and route allocation through field service platforms to improve efficiency and reduce lost time
• Track stock levels, labour spend, and operational performance to help maintain and improve overall profitability

Requirements

• Strong problem-solving skills, with the ability to make sound decisions independently in a busy, people-focused environment
• A minimum of 3–5 years’ operations management experience gained specifically within the residential home cleaning sector ; candidates with commercial cleaning experience only will not be considered
• Confident working knowledge of field service management systems such as ZenMaid or Jobber, along with Excel for operational reporting and cost control
• Native-level or professional fluency in both English and Spanish , with the ability to communicate clearly with field teams and present professionally to leadership
• Proven experience leading teams of 30 or more employees
• A practical, hands-on management approach, with a strong presence in the field rather than a purely office-based style

Preferred Qualifications

• Previous experience supporting franchise growth or multi-site expansion
• Familiarity with KPI-led performance management frameworks
• Portuguese language skills would be beneficial

Benefits

• Full-time, on-site role working five days per week
• Salary of $60,000 – $70,000 per annum, depending on experience
• Based in Pittsburgh, PA, with responsibility across the surrounding service areas

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.

Privacy and Pay Equity:

California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at
Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

Rhode Island: We do not request or require salary history from applicants.
Connecticut: We provide wage range information upon request or before discussing compensation.
New Jersey: We do not inquire about salary history unless voluntarily disclosed.

Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Use of Artificial Intelligence in Recruitment
Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Job Tags

Full time, Work at office, Local area

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