Associate will be involved logs, categorizes, prioritizes, tracks incidents reported by users or alert raised by monitoring tools
Experience:
4–6 years in application support or procurement systems.
Prior experience with Ivalua platforms.
Certification:
Must be Ivalua L1 , L2 & L3 Certified
Technical Skills:
Proficiency in SQL for data queries and troubleshooting.
Basic understanding of APIs and integration protocols.
Familiarity with ticketing tools (ServiceNow, JIRA).
Functional Skills:
Strong analytical and problem-solving abilities.
Ability to interpret business requirements and translate them into system configurations.
Soft Skills:
Excellent communication and stakeholder management.
Ability to work under pressure and meet SLAs.
Area of Responsibilities/Tasks
Key Responsibilities
Application Support: Provide Level 1 and Level 2 support for Ivalua procurement platform, including troubleshooting, incident resolution, and root cause analysis.
User Assistance: Respond to user queries, resolve functional and technical issues, and ensure timely closure of tickets.
Configuration Management: Maintain and update system configurations as per business requirements.
Monitoring & Maintenance: Monitor system performance, integrations, and scheduled jobs to ensure smooth operations.
Documentation: Create and maintain support documentation, FAQs, and knowledge base articles.
Collaboration: Work closely with internal teams (Procurement, IT, Finance) and external vendors for issue resolution and enhancements.
Compliance: Ensure adherence to company policies, security standards, and audit requirements.
Additional tasks
self-driven, results oriented and exceptional communication skills
Comply with internal requirements, respond to the queries / requests of the team leader, project manager and / or the other internal supervisor regarding TCS internal administrative tasks such as time sheet completion, Global Speed related processes etc.
Support the Team Leader by providing the requested data / information regarding the internal and external reporting
Domain specific requirements
Functional knowledge of SRM, Supply Chain, Procurement
...support both core community management responsibilities and hands-on... ...timely, and thoughtful way across social channels. Respond to... ...as needed. Monitor social media activity for spikes in conversation... ...relevant developments to account leadership. Support the development...
SECURITY BUS DRIVERThe Security Bus Driveris responsible for driving the security team to duty and dispatch them home after duty is over.This position followsthe assigned schedule and informsthe Security Supervisor ofany arrival delays safety and security concerns...
...with job stability, opportunities for career progression, and support. We have an exciting opportunity for aExperienced Piping or Plumbing Designer located in Fond du Lac, WI . How you will contribute: The Senior Designer models complex mechanical piping and/...
...Weekly Pay ~ Bilingual candidates may earn additional pay!! What Youll Do Deliver and set up merchandise safely in customers homes Ensure all products are fully operational and installed correctly Provide a professional customer experience during each...
...We are expanding our agency and hiring licensed life insurance agents for a remote sales opportunity. Agents contact families who have requested... ...be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement...