Job Description

The IT Support Specialist is responsible for the day-to-day and event-based IT needs for Aramark Sports & Entertainment. This includes providing hands on support for POS, back office, networking, and other systems ensuring that they are aligned with the IT Lead for the venue who will also support department and company initiatives.

Job Responsibilities

• Responsible for proactive support and maintenance around POS systems and other technologies in use during events
• Communicate application issues to appropriate application owners and vendors
• Ensure the delivery of high-quality IT services to support the business
• Work cooperatively and take direction from onsite IT Lead
• Stay up to date on the latest IT trends and technologies
• Responsible for proactive support and maintenance around POS systems and other technologies in use during events
• Communicate application issues to appropriate application owners and vendors
• Ensure the delivery of high-quality IT services to support the business
• Work cooperatively and take direction from onsite IT Lead
• Stay up to date on the latest IT trends and technologies
• Be familiar with IT audits and security assessments
• Resolve IT incidents and problems
• Represent the IT department to onsite leadership
• Employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds
• Be familiar with IT audits and security assessments
• Resolve IT incidents and problems
• Represent the IT department to onsite leadership
• Employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds

Qualifications

• Working towards or possess an associate degree in information technology, Computer Science, or a related field (preferred but not required)
• 2+ years of experience working with IT Systems, ideal candidate has experience with Point-of-Sale systems 
• Has experience working in a concessions/stadium environment (preferred)
• Proven ability to effectively troubleshoot IT issues
• Basic understanding of IT systems and infrastructure
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Ability to work stadium/arena events while constantly on the move between properties

Education

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