Job Description

Inside Sales & Customer Service Representative

Location: Seattle, WA (Fremont / Queen Anne Area)

Employment Type: Full‑Time (40 hours/week)

Industry: Jewelry Wholesale, Retail, Distribution

Seniority Level: Associate

🏢 About the Company

We are a family‑owned distributor, wholesaler, and retailer of sterling silver jewelry with more than 44 years in business . Since 1981, we’ve been committed to providing high‑quality jewelry to both retail and wholesale customers nationwide. Based in Seattle, our company is growing and seeking a reliable and enthusiastic Inside Sales & Customer Service Representative to join our team.

📌 Position Overview

The Inside Sales & Customer Service Representative plays a key role in supporting customers, processing orders, and assisting with daily sales operations. This position includes inbound/outbound communication, order entry, customer support, and collaboration with internal departments such as Marketing and Accounting.

🧩 Key Responsibilities

Sales & Customer Service

• Handle inbound and outbound sales calls and email communications.
• Develop new customer relationships through outbound sales calls.
• Strengthen existing customer relationships with excellent service.
• Assist walk‑in customers and process retail sales transactions.
• Respond promptly to retail and wholesale customer service emails.

Order Processing & Operations

• Input and export all e‑commerce orders, credits, and returns into the database.
• Process customer orders, post invoices, and prepare shipments.
• Verify stock availability and coordinate with overseas manufacturers.
• Check credit references for new customers.
• Support field sales representatives when needed.

Administrative Support

• Assist the Marketing and Accounting departments with general tasks.
• Maintain accurate, organized records and data entry.
• Participate in special projects as required.

🎓 Requirements & Qualifications

• 1–2 years of sales and customer service experience (required).
• Strong computer literacy (Microsoft Word, Excel, Windows).
• Excellent telephone communication and interpersonal skills.
• High attention to detail and accuracy.
• Ability to work in a fast‑paced, customer‑focused environment.
• High energy, positive attitude, and strong teamwork skills.
• High school diploma or GED required.
• Must pass a drug/alcohol test and background check.
• U.S. citizenship required.

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