Job Description

This position is for our client, an established insurance company located in Cypress, CA. The role focuses on providing outstanding customer service in the personal lines insurance sector. As a Bilingual Japanese Insurance Customer Service representative, you’ll assist clients with inquiries about health, life, auto, and personal insurance products. While prior insurance experience is not required, a strong background in customer service is essential. Comprehensive training and career development will be provided. The position offers hybrid work options, with the possibility for remote work depending on the candidate's needs.

[Responsibilities]

• Assist clients with personal insurance inquiries, including health, life, and auto insurance
• Manage policy renewals, cancellations, and service requests via email and phone
• Provide exceptional customer service with cultural sensitivity to Japanese-speaking clients
• Support documentation, account management, and general administrative tasks
• Maintain accurate client records and ensure the smooth processing of insurance policies
• Work in a hybrid setup, with remote work options considered
• Continuously learn about personal insurance products and industry trends

[Qualifications]

• Native-Level Fluency in Japanese (both written and verbal)
• Strong background in customer service (experience in customer-facing roles required)
• Experience in administrative roles or retail is preferred
• Strong communication skills in both Japanese and English
• Detail-oriented with the ability to manage and organize client records accurately
• A customer-focused mindset with a willingness to learn about the insurance industry
• Long-term commitment and interest in career growth
• Willingness to obtain an insurance license in the future (training provided)
• Bilingual in Japanese and English
• Strong team collaboration and organizational skills

[Compensation & Benefits]

• $20–$28/hr (Depending on Experience)
• Full benefits package including: Medical, Dental, and Vision Insurance, 401(k) with company match
• Work Schedule: Monday–Friday, 8:00 AM – 5:00 PM
• Career development opportunities and training
• Flexible hybrid work environment (remote work options might be considered)

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