Essential Duties and Responsibilities:
• Manage and prioritize incoming requests through ticketing tool, ensuring timely responses and resolutions
• Perform basic AD tasks, including password changes, account information updates, assigning users to proper organizational units (OUs), and managing group memberships
• Oversee security badge management using access control platforms, ensuring compliance
• Provide basic troubleshooting for phone systems to ensure seamless communication
• Address and resolve basic issues related to communication platforms for end users
• Troubleshoot conference room equipment and provide end-user training to facilitate smooth meeting experiences
• Assist with VPN troubleshooting and perform installation/setup of VPN software for users as needed
• Additional job duties as assigned
Skills/Experience Required:
• Education: Currently pursuing an Associate or Bachelor’s degree in information systems or similar; High School Diploma or equivalent required
• Exposure of Active Directory management, including password resets and account updates through coursework preferred
• Basic troubleshooting skills
• Excellent communication and customer service skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
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