An Desktop Support Engineer is responsible for Install, configure, and maintain desktops, laptops, Cisco Phones and peripherals. Deploy operating systems, software applications, antivirus tools, and updates. Perform imaging, provisioning, and decommissioning of devices Key Responsibilities
Hardware and Software Management:Install, configure, and maintain desktops, laptops, and peripherals. Deploy operating systems, software applications, antivirus tools, and updates. Perform imaging, provisioning, and decommissioning of devices
Collaboration and Documentation:Work with IT teams and vendors to resolve escalated issues, maintain accurate ticketing records, and document procedures, configurations, and troubleshooting step
Cisco Phone SetupConfigure and deploy Cisco IP desk phones. Add and update user extensions in the phone system. Test voice lines and fix call quality issues. Patch network cables and check port settings.
Shipping TasksPack broken or extra hardware safely. Create labels and process packages using UPS. Track outgoing and incoming shipments. Keep a log of all shipped inventory.
Required SkillsIT Service Management Consulting
For applications and inquiries, contact:hirings@openkyber.com
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