Summary:
We are seeking a candidate with deep hands-on expertise in technical
support, troubleshooting, and networking.
Here is the new on-site opportunity:
Position: | Desktop Support Specialist |
Location: | Lexington, KY Onsite |
Estimated Duration: | Long-term indefinite contract |
We are seeking a Desktop Support Technician to provide on-site technical support in Lexington, Kentucky. The ideal candidate brings strong desktop support experience, excellent customer service skills, and the ability to troubleshoot hardware and software issues effectively in a fast-paced environment.
· Provide on-site desktop and technical support to end users.
· Configure, install, and deploy computers and related equipment.
· Diagnose and resolve hardware, software, and peripheral issues.
· Respond to, track, and manage support tickets through a ticketing system, preferably ServiceNow.
· Support workstation setup, upgrades, and replacements.
· Deliver responsive customer service and clear technical assistance.
·
· Hands-on experience setting up, configuring, and installing computers.
· Working knowledge of desktop hardware and software support.
· Experience using ticketing systems; ServiceNow experience is preferred.
· Ability to prioritize tasks and work effectively under pressure.
· Strong troubleshooting and problem-solving abilities.
· Excellent customer service and communication skills.
Let me know if you are interested in this job and/or can refer someone who is, as we offer lucrative referral bonuses.
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