Role: Desktop Support Engineer
Duration: 12 months
JD:
Perform hands-on fixes at the desktop level, including installing and upgrading of hardware and software
Acts as a liaison between Tier 3 support teams and the end-users
Interacts regularly with managers, clients, and vendors to answer question and complete project initiatives
Engages with Infrastructure Operations Center and Network Engineering to assist in problem resolution of network issues
High degree of skill with Windows OS and Apple Mac computers in an Active Directory environment
Highly proficient with MacOS and IOS supporting MacBooks, iPhones and iPads.
Experience configuring and deploying Microsoft Windows based laptops and desktop PC's
Support AV systems and collaboration applications such as WebEx, Teams, Zoom
Experience with ServiceNow and Asset Management
Knowledge of network fundamentals and IT security best practices
Inputs:
Service requests via ticketing system, phone, email, and walk-up support
Incident reports from end users regarding technical issues
Access requests and system provisioning needs
Password resets and authentication issues
Outputs:
Timely resolution of technical issues with documented solutions
User account creation, modification, and deactivation
Incident documentation and knowledge base contributions
Status updates and communication to stakeholders
Escalation of complex issues to appropriate technical teams
Technical Capabilities:
Diagnose and resolve Windows/Mac operating system issues
Support Microsoft 365 suite and business-specific applications
Configure and troubleshoot network connectivity (VPN, wireless, wired)
Perform hardware setup, imaging, and deployment
Manage printer and peripheral device configurations
Service Management:
Track and manage incidents through ITSM platform (ServiceNow)
Maintain SLA compliance for response and resolution times
Document solutions and update knowledge repositories
Coordinate with vendors for warranty and repair services
Business-Specific Support:
Understand Gas Infrastructure operational technology requirements
Support NEER-specific applications and workflows
Provide onboarding technical assistance for new hires
Enable remote work capabilities and troubleshooting
**Job Summary:**The Community Health Center of Buffalo, Inc. (CHCB) is seeking a full-time Family Medicine Physician to join their diverse and well-established health center. The position offers a generous benefits package, paid time off, CME reimbursement, $75k medical...
...Process Engineer Position Summary: The Process Engineer position is responsible for engineering activities to develop processes define controls and institute effective variability reduction efforts in manufacturing areas. Essential Functions: Develop processes...
...Communicate effectively with your team, supervision, and other departments within the organization, and function within a team, promoting a positive work environment. Minimum Requirements: 10+ years of experience in creative leadership, brand strategy, and...
At Bob Boldt HVAC, we're more than just a service provider; we're a team committed to redefining home comfort. Since 1988, we've been pioneering performance-based system design, ensuring each installation meets rigorous standards with whole-system testing and airflow verification...
...employees drive this culture, and we want you to be a part of it. POSITION SUMMARY We are looking to employ enthusiastic and driven Summer I nterns to assist our various departments/locations across the practice with administrative and patient -related tasks.The...