Job Description
We are looking for an empathetic, efficient, and detail-oriented Customer Success Specialist I (Tier 1) to join our team. In this role, you will serve as the first point of contact for our members, brokers, patients, and healthcare providers. Your primary focus will be providing high-volume, high-quality, first-contact resolution for routine inquiries across live support channels. If you thrive in a fast-paced environment, love helping people navigate their questions, and excel at following clear workflows, we’d love to hear from you! What We’re Looking For
- Experience: 1+ years of experience in high-volume customer service (Healthcare, Health Insurance, or Managed Care experience is strongly preferred).
- Education: High School Diploma or GED required (Associate degree or higher preferred).
- Communication: Exceptional verbal and written communication skills across phone, chat, and email.
- Technical & Process Skills: Ability to strictly follow SOPs while remaining adaptable in a fast-moving remote environment.
salary: $19.99 - $20 per hour
shift: First
work hours: 7 AM - 7 PM
education: High School
Responsibilities
- First-Contact Support: Handle incoming inquiries via phone, live chat, and email with warmth, professionalism, and speed.
- Routine Problem Solving: Rely on Standard Operating Procedures (SOPs) to answer front-line questions and resolve issues on the spot.
- Smart Escalations: Identify complex or out-of-scope issues quickly and route tier escalations to the appropriate team or specialist.
- Omnichannel Communication: Seamlessly balance interactions with a diverse audience, including individual members, patients, insurance brokers, and healthcare providers.
The essential functions of this role include:
Skills
- Healthcare
- Health Insurance Policies
- Managed Care
- inbound
Qualifications
- Years of experience: 1 year
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Job Tags
Hourly pay, Permanent employment, Temporary work, Work experience placement, Remote work, Shift work, Weekend work