Job Description

Job Title: Customer Service Representative

Location: Hanover Park, IL

Industry: Manufacturing

Pay: $20–23/hr

Benefits: Eligible for medical, dental, vision, and 401(k)

Job Description

We are seeking a detail-oriented Customer Service Representative to join a growing product manufacturing company in Arlington Heights. This is an opportunity ideal for someone with prior customer service and order entry experience who thrives in a fast-paced, high-volume environment.

This role is heavily focused on order processing and requires strong attention to detail, accuracy, and the ability to manage a steady workflow. The team handles a high volume of daily orders, and each member plays a critical role. Reliability, strong attendance, and the ability to work collaboratively are essential for success in this position.

Key Responsibilities

• Process 60–75 customer orders per day once fully trained.
• Review and enter purchase orders accurately into the system.
• Verify product pricing, stock availability, and shipping details.
• Expedite rush orders and manage back orders to ensure timely fulfillment.
• Monitor shared inbox and process incoming electronic and manual orders.
• Assist customers with returns, shipment tracking, and general order inquiries.
• Support Sales team with customer-related questions or issues.
• Check delivery status and communicate updates as needed.
• Maintain accurate data entry and documentation within CRM and internal systems.
• Perform additional duties as assigned by the Customer Service Supervisor.

Qualifications

• 2+ years of customer service experience with order entry required.
• Experience in a corporate, product-based or manufacturing environment preferred.
• High School Diploma required.
• Strong Microsoft Office skills.
• Experience with CRM systems; AS400 experience is a plus.
• Excellent data entry skills with strong attention to detail and accuracy.
• Ability to handle high-volume work while maintaining quality and efficiency.
• Strong communication skills and team-oriented mindset.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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