Job Description

Position: Customer Service Rep
Compensation: $20 - $21/hour depending on experience + monthly bonus incentives
Location: Oklahoma City, Oklahoma
Inceed has partnered with a great company to help find a skilled Customer Service Rep to join their team!
Join a dynamic environment where you will be the voice of the company, handling service requests and resolving customer concerns. This role offers stability and growth, with monthly bonus incentives based on performance. The position is fully onsite and provides an opportunity to work with a team that values integrity, accountability, and teamwork.
Key Responsibilities & Duties:

• Resolve customer disputes and service issues
• Interview customers and input accurate information
• Handle calls for installations and service changes
• Complete contract forms and process address changes
• Issue discontinuance orders and maintain records
• Promote goodwill with customers and teams
• Solicit sales of new or additional services
• Maintain professionalism in a high call-volume environment

• 2+ years of phone-based customer service experience
• Proficiency in English language
• Experience with Microsoft Word, Excel, and email
• Strong typing and 10-key skills
• Ability to work in a fast-paced environment

• Experience in a structured call environment
• Knowledge of customer service best practices

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

• Training includes hands-on experience and shadowing
• Opportunity for long-term growth and stability

If you are interested in learning more about the Customer Service Rep opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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