Job Description

Job Title: Corporate Restaurant Training Manager

Company: Supreme Dumplings

Location: Seattle-based | Multi-unit / Travel Required (Existing & New Store Openings)

Pay Range: $81,000–$85,000 annually | Full-Time | Exempt

Actual compensation will be determined based on experience, skills, and internal equity.

About Us:

At Supreme Dumplings, we proudly deliver moments of joy to our guests, team members, and the communities we serve. Our mission is to provide the most authentic Xiao Long Bao and other small bites of happiness through quality, service, and value.

We are a Taiwanese restaurant deeply rooted in tradition and craftsmanship. Our specialty, Xiao Long Bao (小籠包), meaning “little dumpling in a basket,” traces its origins back over 1,000 years to China’s Song Dynasty. These iconic steamed dumplings are perfected over centuries and lovingly crafted in our kitchens to offer an authentic experience.

We take pride in sharing the rich heritage of Taiwanese cuisine, where every bite reflects tradition, passion, and culinary excellence.

Position Overview:

The Corporate Restaurant Training Manager is responsible for developing, implementing, and continuously improving full-cycle training programs for Supreme Dumplings’ existing locations and new store openings, with a primary emphasis on Front of House (FOH) operations and service execution.

This role partners closely with General Managers and District Managers to audit FOH performance against company standards, identify opportunities for continuous improvement, and support the execution of solutions that drive consistency, efficiency, and guest experience. The Training Manager evaluates workflows, identifies waste and inefficiencies, and develops clear, actionable plans to address operational opportunities.

This position works alongside General Managers, District Managers, and the BOH Training Manager, and reports directly to the Director of Operations. While collaboration with BOH leadership is required to ensure alignment, this role is primarily focused on FOH training, service standards, and detailed operational improvement rather than direct BOH ownership.

Key Responsibilities:

Training & Development

• Design, implement, and oversee full-cycle training programs for:
• New store openings
• Existing store retraining and performance improvement
• Develop structured training plans for:
• Front of House (FOH)
• Back of House (BOH)
• Shift Leads and Management
• Ensure training aligns with Supreme Dumplings’ brand standards, service culture, and operational procedures

New Store Openings

• Lead and execute training for pre-opening and opening phases
• Coordinate with Operations, HR, and Store Leadership to ensure staffing readiness
• Conduct on-site training, simulations, and soft opening support
• Ensure all team members are certified and opening-ready

Operational Excellence & Improvement

• Partner with District Managers and General Managers to audit FOH operations against established standards
• Review training materials, SOPs, and onboarding processes with an operational lens
• Identify gaps, inefficiencies, and opportunities for continuous improvement
• Develop and support execution of solutions to reduce waste and improve efficiency
• Create clear action plans and communicate findings and recommendations directly to the appropriate manager
• Standardize training and service execution across locations

Coaching & Leadership Support

• Coach and mentor store managers and trainers on effective training delivery
• Work alongside GMs and DMs to support execution and follow-through on improvement initiatives
• Support managers with ongoing team development strategies
• Conduct periodic store visits, audits, and training assessments

Compliance & Brand Standards

• Ensure training programs comply with:
• Food safety regulations
• Company policies and procedures
• Local and state labor guidelines
• Reinforce brand standards, hospitality, and company values at all locations

Reporting & Communication

• Provide regular training and operational progress reports to the Director of Operations
• Track training completion, effectiveness, and operational outcomes
• Recommend data-driven improvements to training and FOH operations

Qualifications

• 3–5+ years of restaurant or hospitality experience, including training, development, or multi-unit operations support
• Experience supporting new restaurant openings preferred
• Strong knowledge of FOH operations with working knowledge of BOH
• Proven ability to develop and deliver structured training programs
• Excellent communication, coaching, and leadership skills
• Ability to travel as needed for store openings and ongoing support
• This is a fully on-site role and requires 5 days per week at the assigned company location.

Preferred Experience

• Corporate restaurant or multi-unit brand experience
• Asian or dumpling-focused restaurant concepts (preferred, not required)
• Experience creating SOPs, training manuals, and onboarding systems

Why Join Supreme Dumplings

• Be a key leader shaping training and culture across a growing brand
• High-impact role with visibility to senior leadership
• Opportunity to build scalable systems for long-term growth
• 90% of health, dental, and vision benefits paid for by the company

Supreme Dumplings is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, age, national origin, ancestry, disability, veteran status, or any other status protected under federal, state, or local law.

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