Job Description

Company: eClerx LLC

Location: 235 N McPherson Church Road, Fayetteville, NC 28303

Position Type: Full-Time

About Us: eClerx is a dynamic and innovative call center company dedicated to providing exceptional services to our valued customers. With a focus on quality and customer satisfaction, we're expanding our team and looking for talented individuals to join us in delivering outstanding service and driving sales growth.

Job Description

We are seeking a highly motivated Sales Specialist (Inbound/Outbound) to serve as the first point of contact for potential customers exploring our products and services. In this role, you will manage customer inquiries with professionalism, energy, and a clear focus on understanding customer needs. You will confidently position our client’s offerings, present tailored solutions, and actively guide customers toward completing a purchase.

A key objective of this role is to drive revenue growth by converting inbound and outbound calls into successful sales. You will be expected to consistently meet and exceed performance targets while ensuring each customer receives an exceptional experience.

We are looking for a candidate with a strong passion for sales, a competitive mindset, and a proven ability to influence buying decisions. The ideal individual is motivated by achieving (and outperforming) sales goals and is excited by the opportunity to earn attractive, performance-based incentives.

Work Location -  This is an in-office position (No remote or work-at-home positions available for this role). You will be required to complete training and continue to work in office premises located at eClerx, 235 N McPherson Church Road, Fayetteville, NC 28303.

Compensation/Pay:

• In addition to fixed/hourly pay, this role includes Sales incentives
• Pay rate during training period (including classroom and nesting) will be $12.50/hour
• Production:
  • Pay rate will be $14.50/hour if you work full 40-hour schedule + Sales incentives 
  • If you are unable to complete 40-hour schedule, then pay rate will be $13.50/hour + sales incentive.

Most importantly, we value tenure and offer pay raises to analysts every 6 months of completed tenure at eClerx – so you never have to look for another job again!

Key Responsibilities:

• Engage with customers in sales related conversations
• Listen actively to customers' needs and provide accurate information about our products/services
• Demonstrate a deep understanding of our product/service offerings and confidently articulate their features and benefits
• Utilize effective sales techniques to persuade customers and close deals
• Handle objections and address customer concerns with empathy and problem-solving skills
• Process sales transactions accurately and efficiently
• Meet or exceed sales goals and other KPIs on a consistent basis
• Maintain thorough and up-to-date knowledge of company policies, procedures, and promotions
• Document all interactions and transactions in the system accurately

Requirements:

• Previous experience in inbound/outbound sales in a call center preferred.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with a customer-centric approach.
• Ability to work in a fast-paced environment and handle high call volumes.
• Proven track record of meeting or exceeding sales targets.
• Familiarity with CRM systems and basic computer proficiency.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• High school diploma or equivalent; additional education or certifications are a plus.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive training and ongoing development opportunities.
• Health insurance, retirement plans, and other benefits.
• Positive and collaborative work environment.
• Opportunities for career advancement and growth within the company.

Requirements

Willing and able to work different shifts: late nights, holidays & weekends.

Available to work from the office building – work from home positions not available

Only full-time schedules are available.

“Please note that eClerx is a drug-free work place and we require all selected applicants to go through a pre-employment drug screen and background check. The employment offer at eClerx is contingent to results of these tests.”

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